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Frequently asked questions

Frequently Asked Questions

How it Works

Is Minded right for me?

Minded is available to people 18 and over in the states where we operate. We treat a full spectrum of mental health conditions and can prescribe a wide range of mental health medications.

Due to the end of the Public Health Emergency, as of February 6, 2023, Minded no longer prescribes any controlled medications. Please ask our team if you have questions about what we prescribe in your location.

Minded is not a good fit for some people who need a higher level of care, e.g. those that are in an acute crisis, actively suicidal, or need to be hospitalized. If you are experiencing an emotional crisis, or if you believe that you are a danger to yourself or to others, get help immediately: Call 911 or go to your nearest emergency room. Call the National Suicide Prevention Hotline at 988 to speak with a live counselor 24 hours a day. Text the Crisis Text Line by sending ‘HOME’ to 741-741 to connect to a counselor immediately.

What is Minded’s appointment cancellation and no-show policy?

When scheduling an appointment with Minded, time is allocated to provide patients with the highest quality of care, while accommodating other patients’ needs. Should you need to cancel or reschedule, please do so by signing in to no later than 24 hours prior to your scheduled appointment. While we are sensitive to the fact that emergencies occur, cancellations and no-shows reduce our ability to schedule other patients. We request your full cooperation with the cancellation/no-show policy:

  • A cancellation fee of $50 will be charged for any appointment that is not canceled or rescheduled at least 24 hours in advance of the scheduled appointment.
  • Any patient who fails to show up, cancel, or reschedule an appointment prior to the 24-hour window will be considered a no-show and may be charged.
  • Three (3) no-show appointments within a 12-month period may warrant dismissal from the practice.

Please note the following:
Prescription refills are authorized during appointments. As a result, if a patient does not keep their appointment, prescription refills will not be provided until the patient is seen. It is important to monitor patient progress in treatment throughout the course of care. Collaboration between patient and provider determines how often appointments should occur as it relates to prescription refills.

What if I'm taking a medication Minded doesn't offer?

If you are taking a psychotropic medication that is not in our formulary, our Care Team will discuss with you what options are available and if Minded is a good fit. There are medications we do not currently prescribe and will require you to continue to see another medical professional.

Do I need a prior diagnosis or prescription?

No. Minded's mental health experts can evaluate symptoms of depression, anxiety, and insomnia to diagnose conditions and develop an appropriate treatment plan whether you're new to medication or already taking it.

Which medications can Minded prescribe?

Our mental health providers can prescribe medication for anxiety, depression, and insomnia. You can see a list of our most commonly prescribed medications here.

Does Minded prescribe controlled medications?

Due to the end of the Public Health Emergency, as of February 6, 2023, Minded no longer prescribes any controlled medications, including

  • Stimulants, including Adderall® and Ritalin®
  • Benzodiazepines, including Xanax®, Klonopin® and Ativan®
  • Some sleep medications, including Ambien®, Lunesta®, and Belsomra®

Can Minded replace my doctor’s visits?

While telehealth visits with Minded may be an option for your psychiatric needs, they are not a replacement for your primary care provider. We recommend all patients seek and maintain general in-person health and wellness visits.

What is not included in the Minded services?

Minded does not offer talk therapy, non-psychiatric medications, in-person services, or medication disposal.

Does Minded treat men?

Yes! Although Minded is designed for women, our expert psychiatry providers have years of experience treating mental health issues in all genders.

Can I obtain a copy of my Minded medical record?

Yes. Reach out to us via our secure messaging portal, or at

Where is Minded currently available?

Minded is currently available in California, Florida, Illinois, New York, New Jersey, Pennsylvania, Texas, and Virginia. Located elsewhere? Send us an e-mail at and let us know where you live. When we expand to your area, you’ll be the first to know.

Can I choose which pharmacy Minded sends my prescription to?

We can send your prescription to the physical or online (i.e., Capsule or Amazon) pharmacy of your choice. The price of your medication will be determined by your pharmacy.

Is Minded an on-demand service?

No, we operate from 9AM - 5PM EST Monday-Friday. You can always expect a reply within 24 hours during business hours.

Can I renew more than one medication?

Yes, Minded can help you manage multiple psychiatric medications at the discretion of our Care Team.

What if my medication is lost or stolen?

Reach out to us via our secure messaging portal, or at

Does Minded prescribe ADHD medications?

We prescribe mental health medications per our providers' clinical judgment and Minded protocols. Our Care Team does not prescribe controlled medications (things like Ritalin®, Adderall®, and medications with methylphenidate or amphetamine in their name), but can prescribe other non-controlled medications when appropriate.


How much does Minded cost?

Minded now accepts many commercial insurance plans. For those paying without insurance, an initial appointment is $249 and each additional appointment is $149. Medication is not included.

Are my prescriptions renewed automatically?

No, prescriptions are not renewed automatically. When you’re ready to renew your prescription, you will need to make an appointment with your provider.

What if I want to cancel my membership?

Reach out to us via our secure messaging portal, or at, and someone will get back to you within 24 hours.

Our Team

Who are Minded providers?

Our affiliated Care Team is led by experienced U.S. board-certified psychiatrists and psychiatric nurse practitioners. Learn more about our team here.

How can I contact the Care Team?

You can reach out to the Minded Care Team at any time using our secure messaging portal. You can expect a reply within 24 hours.

Can I provide feedback to the Minded team?

Yes! We would love to hear your thoughts at

What’s the difference between the Care Team and the customer support team?

The Minded Care Team is made up of U.S. board-certified psychiatrists and psychiatric nurse practitioners. Our customer support team is here to assist you with anything relating to your account, your renewal orders, and any other questions not specific to your medications or dosages.

My Profile

How do I update my address?

If you’ve moved within California, Florida, Illinois, New Jersey, New York, Pennsylvania, Texas, or Virginia, you can message us and someone from the support team can assist you.

Is my information kept private?

Yes. Any and all sensitive information you share with Minded will remain private and confidential. Minded is committed to keeping Patient Health Information (PHI) secure and has implemented many safeguards to ensure its devices, services and systems are consistent with HIPPA and leading industry security standards.

How do I change my password?

You can send an in-app message to the Minded support team and they will help make any changes to your account. If you are locked out of your account, send an email to

How do I update my payment information?

Once you are logged into your Minded account, contact support directly for any changes to your payment info.

How can I request an adjustment to my prescription?

If you wish to request an adjustment, you can reach out to a member of the Minded Care Team using our secure messaging portal.


Do I need insurance to get started with Minded?

While you do not need insurance to get started with Minded, Minded now accepts many commercial insurance plans. You can enter your insurance information during the sign-up process and we will verify your insurance eligibility and coverage details. To learn more about using insurance at Minded, please email our Concierge team

At this time, Minded is not participating in, submitted to, or eligible for Medicare, Medicaid, so you would cover the full cost of the service. Minded is FSA/HSA eligible. Prescriptions may be reimbursable through your insurance plan, please check with your plan provider for more information.

Where is insurance coverage available?

Minded accepts insurance in 8 states. To confirm that we have coverage in your area, you can check your eligibility during our sign-up process or contact us directly at

How can I tell if I’m eligible to use insurance?

Enter your insurance information during our sign up process or contact us directly at Our Concierge Team will verify your eligibility and coverage details, and let you know if you’re covered.

How will my insurance be billed?

Minded will submit claims for services rendered to your insurance provider post-appointment. You will receive an Explanation of Benefits (EOB) from your insurance provider telling you what services were billed, what amount was covered by your insurer, and what balance (if any) you owe.

How will I be billed after my insurance claim has been processed?

Minded will bill you after your insurance has processed the claim and has sent us an Explanation of Benefits (EOB). The EOB tells us what services were billed, what amount was covered, and if any balance is owed. After that, we’ll send you an invoice outlining what was covered by your insurer, and charge any outstanding balance to the credit card you have on file.

How can I find out more about my coverage?

For other questions about your coverage, you can contact the Concierge Team at We’re happy to help.

For questions about coverage details or cost-share responsibilities, we recommend reaching out directly to your insurance plan for more information.

What if Minded is out-of-network with my insurance?

If Minded is out-of-network with your insurer, check back soon! We’re constantly adding new insurance plans as we grow.

Minded does offer a self-pay option. For those paying without insurance, Minded charges $249 for your first appointment and $149 for each additional appointment.

Does Minded accept Medicaid or Medicare?

Currently, Minded does not accept patients that are covered by Medicaid or Medicare.

How does insurance work for my medication?

The cost of medication is determined at the pharmacy your medications are sent to. If you have insurance, you can pay for your medications according to your insurance agreement. Keep in mind, this means you may have copay, coinsurance, or deductible costs.

What insurance does Minded accept?

At this time, we accept the following as in-network insurance carriers in select states only:

  • Blue Cross Blue Shield
  • Empire Blue Cross
  • Optum/United Healthcare
  • Cigna
  • Aetna

We are constantly adding new insurance plans, so if you don’t see your insurance plan listed, check back soon.

Still have questions?
Get in touch anytime.