Frequently asked questions

Frequently Asked Questions

How it Works

Is Minded right for me?
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Minded is available to people 18 and over in the states where we operate who have (or think they may have) anxiety, depression, or insomnia and are interested in medication as part of their treatment. Our Care Team can prescribe both controlled and non-controlled substances at their discretion (and depending on age and location).

Minded is not a good fit for people looking for treatment for:

  • ADHD
  • Bipolar disorder
  • Schizophrenia
  • Substance abuse issues
  • Suicidal ideation

Minded is not for individuals in crisis. If you are experiencing an emotional crisis, or if you believe that you are a danger to yourself or to others, get help immediately:

  • Call 911 or go to your nearest emergency room
  • Call the National Suicide Prevention Hotline at 1-800-273-8255 to speak with a live counselor 24 hours a day
  • Text the Crisis Text Line by sending ‘HOME’ to 741-741 to connect to a counselor immediately

Do I need a prior diagnosis or prescription?
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No. Minded's mental health experts can evaluate symptoms of depression, anxiety, and insomnia to diagnose conditions and develop an appropriate treatment plan whether you're new to medication or already taking it.

What if I'm taking a medication Minded doesn't offer?
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If you are taking a psychotropic medication that is not in our formulary, our Care Team will discuss with you what options are available and if Minded is a good fit. There are medications we do not currently prescribe and will require you to continue to see another medical professional.

Which medications can Minded prescribe?
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Our Care Team can prescribe both controlled and non-controlled medication for anxiety, depression, and insomnia. You can see a list of our most commonly prescribed medications here.

Does Minded prescribe controlled medications?
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  • Yes, our Care Team can prescribe certain controlled medications at their discretion, and depending on your age and location.
  • For eligible patients, Minded currently prescribes eszopiclone (Lunesta™), temazepam (Restoril™), zolpidem (Ambien™), zolpidem CR (Ambien CR™), alprazolam (Xanax™), clonazepam (Klonipin™), and lorazepam (Ativan™) under temporary authorization in effect during the COVID-19 public health emergency.

Can Minded replace my doctor’s visits?
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While telehealth visits with Minded may be an option for your psychiatric needs, they are not a replacement for your primary care provider. We recommend all patients seek and maintain general in-person health and wellness visits.

What is not included in the Minded services?
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Minded does not offer talk therapy, non-psychiatric medications, in-person services, or medication disposal.

Can I obtain a copy of my Minded medical record?
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Yes. Reach out to us via our secure messaging portal, or at support@tryminded.com.

Where is Minded currently available?
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Minded is currently available in New York, New Jersey, Florida, and Pennsylvania. Located elsewhere? Send us an e-mail at support@tryminded.com and let us know where you live. When we expand to your area, you’ll be the first to know.

Do I need insurance to get started with Minded?
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  • You don’t need insurance to sign up for Minded. Typically, a Minded membership costs less than insurance copayments for office visits and medications. At this time, the Minded services are not participating in, submitted to, or eligible for Medicare, Medicaid, or any other health insurance offering for reimbursement, so you would cover the full cost of the services.
  • Minded is FSA/HSA eligible.
  • Prescriptions may be reimbursable through your insurance plan, please check with your plan provider for more information.

Is Minded an on-demand service?
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No, we operate from 9AM - 5PM EST Monday-Friday. You can always expect a reply within 24 hours during business hours.

Can I choose which pharmacy Minded sends my prescription to?
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Yes, we will send your prescription to the physical or online (i.e., Medly or Amazon) pharmacy of your choice.

Can I renew more than one medication?
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Yes, Minded can help you manage multiple psychiatric medications at the discretion of our Care Team.

What if my medication is lost or stolen?
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Reach out to us via our secure messaging portal, or at support@tryminded.com.

Payments

How much does Minded cost?
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A membership with Minded is $40 per month. Right now, we are offering your first month for $10. The price of your medication is determined by your pharmacy.

Once I’m a Minded member, are my prescriptions renewed automatically?
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No. Prescriptions are not renewed automatically. When you’re ready to renew your prescription, you can easily submit a renewal request to our Care Team. A monthly membership gives you access to the Care Team for renewals and adjustments as needed.

What if I want to cancel my membership?
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Reach out to us via our secure messaging portal, or at support@tryminded.com, and someone will get back to you within 24 hours.

Our Team

Who are Minded providers?
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Our affiliated Care Team is led by experienced U.S. board-certified psychiatrists and psychiatric nurse practitioners. Learn more about our team here.

How can I contact the Care Team?
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You can reach out to the Minded Care Team at any time using our secure messaging portal. You can expect a reply within 24 hours.

Can I provide feedback to the Minded team?
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Yes! We would love to hear your thoughts at support@tryminded.com.

What’s the difference between the Care Team and the customer support team?
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The Minded Care Team is made up of U.S. board-certified psychiatrists and psychiatric nurse practitioners. Our customer support team is here to assist you with anything relating to your account, your renewal orders, and any other questions not specific to your medications or dosages.

My Profile

How do I update my address?
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If you’ve moved within New York New Jersey, Florida, or Pennsylvania, you can message us and someone from the support team can assist you.

Is my information kept private?
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Yes. Any and all sensitive information you share with Minded will remain private and confidential. Minded is committed to keeping Patient Health Information (PHI) secure and has implemented many safeguards to ensure its devices, services and systems are consistent with HIPPA and leading industry security standards.

How do I change my password?
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You can send an in-app message to the Minded support team and they will help make any changes to your account. If you are locked out of your account, send an email to support@tryminded.com.

How do I update my payment information?
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Once you are logged into your Minded account, you can add or delete payment methods under the "Billing" tab.


How can I request an adjustment to my prescription?
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If you wish to request an adjustment, you can reach out to a member of the Minded Care Team using our secure messaging portal.

Still have questions?
Get in touch anytime.