Frequently asked questions

Frequently asked questions

How it Works

Is Minded right for me?
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Minded is for anyone 21 and over who is looking to renew their non-controlled antidepressant or anti-anxiety medications without having to visit a doctor’s office or pharmacy. Sound like you? Get started with your virtual provider visit here.

Which medications may be prescribed and fulfilled through the Minded platform?
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You can take a look at all of the medications Minded is able to fulfill here.

Can Minded replace my doctor’s visits?
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Minded is not a replacement for your primary care provider and we recommend all patients to seek and maintain general health and wellness visits to meet your health care needs. However, Minded may, for some, be an option for simply renewing an existing prescription.

What is not included in the Minded services?
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Minded does not offer talk therapy, prescriptions for controlled substances, brand-name prescriptions, non-psychiatric medication, in-person services, or medication disposal. We also do not work with insurance companies at this time.

Can I obtain a copy of my Minded medical record?
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Yes! Reach out to us via our in-app chat at support@tryminded.com

Where is Minded available?
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Minded is currently only available in New York City. Located elsewhere? Send us an e-mail at support@tryminded.com and let us know where you live. When we expand to your area, you’ll be the first to know.

Do I need insurance to get started with Minded?
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You don’t need insurance to sign up for Minded. Typically, Minded costs less than insurance copayments for office visits and medications. At this time, the Minded services are not participating or submitted to Medicare, Medicaid, or any other health insurance offering for reimbursement, so you would cover the full cost of the services.

Is Minded an on-demand service?
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No, we operate from 9AM - 5PM EST Monday-Friday. Our Care Team team does answer e-mails and messages 7 days a week, so you can always expect a reply within 24 hours.

Payments

How much does Minded cost?
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A single payment of $75 covers a virtual provider visit, a 3-month supply of your medication, the cost of delivery, and unlimited messaging with our Care Team.

Once I’m with Minded, are my prescriptions renewed automatically?
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No, and you will not be auto-charged for the next 3-month cycle. You will receive a notification 7 days before your medication is due to run out so that you can request a renewal. If our Care Team validates your request, you will be taken to a checkout screen where you can confirm your next $75 payment and your new prescription will be sent to the pharmacy.

What if I want to cancel?
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Minded is not a subscription service. If you decide Minded is not right for you, you can simply choose not to continue with the health care services offered through Minded.

Delivery & COVID-19

Can I choose which pharmacy Minded sends my prescription to?
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We partner with Medly Pharmacy to deliver your medication to your door within 24 hours of approval, if you select this option. However, if you prefer to pick up your prescription at a pharmacy near you, that option is also available at checkout.

How long will it take to get my medication?
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A provider from our Care Team will review your request within 24 hours. If approved, your prescription will then be sent to our pharmacy partner, who will coordinate your medication delivery directly with you.

When can I get my medication delivered?
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Our pharmacy partner, Medly, will contact you directly to schedule your delivery. Their delivery hours are Monday through Friday from 9:00 AM to 9:00 PM EST, and Saturday and Sunday from 10:00 AM to 7:00 PM EST.

What if I am not home to receive my delivery?
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Medly can leave your delivery in a safe location of your choice. Additionally, you will be able to select a delivery window that suits your schedule best.

Can someone else receive my delivery?
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Yes, you can designate someone else over the age of 21 to receive your delivery.

What happens if I miss my delivery?
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If you are not home to receive your delivery or we can’t find your designated safe-delivery location, you can reach back out to the number you scheduled your delivery with through Medly, or send the Minded customer support team an in-app message.

Can I track my delivery?
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Yes. When your delivery is next on the delivery route, you will be notified with an ETA and the availability to follow your delivery on a map.

Is delivery contactless?
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Yes. Medly’s contactless delivery requires the delivery person to drop off the medication, back away to a safe distance (at least 6 feet), and wait for the recipient to come out and retrieve the medication.

What other safety precautions are you taking for deliveries at this time?
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Medly delivery personnel will be wearing masks and gloves for all deliveries. They are also provided sanitizing products (wipes, alcohol, etc.) for their own use and maintenance of their equipment throughout the day.

Do you use tamper-proof packaging for medication?
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Minded mediation will be packaged in a small colored bubble-mailer that will be sealed while still inside of the pharmacy. While they aren't technically tamper-proof, it is easy to tell if the mailer has been opened or damaged during delivery.

What if I am not at home to receive my delivery?
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You will be able to select a delivery window that best suits your schedule. If you know ahead of time that you will not be at home, Medly can leave your delivery in a designated safe location of your choice.

Our Team

Who are Minded providers?
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Our affiliated Care Team is led by experienced U.S. board-certified psychiatrists and psychiatric nurse practitioners. Learn more about our team here.

How can I contact my Care Team?
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You can message your Care Team at any time in-app. You can expect a reply within 24 hours.

Can I provide feedback to the Minded team?
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Yes! We would love to hear your thoughts at support@tryminded.com

What’s the difference between the Care Team and the customer support team?
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Our Care Team is made up of U.S. board-certified psychiatrists and psychiatric nurse practitioners. Our customer support team is here to assist you with anything relating to your account, your renewal orders, and any other questions not specific to your medications or dosages.

My Profile

Is my information kept private?
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Yes. Any and all sensitive information you share with Minded will remain private and confidential. Minded is committed to keeping Patient Health Information (PHI) secure and has implemented many safeguards to ensure its devices, services and systems are consistent with HIPPA and leading industry security standards.

How do I change my password?
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You can send an in-app message to the Minded support team and they will help make any changes to your account.

How do I update my payment information?
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You can send an in-app message to the Minded support team and they will help make any changes to your account.

How do I update my delivery address?
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If you’ve moved within New York City, you can message us in-app and someone from the support team can assist you.

How can I request an adjustment to my prescription?
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If you wish to request an adjustment, you can reach out to a member of your Care Team in-app.

Still have questions?
Get in touch anytime.